Lyndsay Steel (f)
Sylvia Robertson (f)
Chris Woolham (m)

The NHS Orkney Primary Care Pharmacy Team are a new and exciting addition to our team at Heilendi Practice. The team are assisting the Practice by undertaking medication reviews, service improvement work and will input significantly to safe and effective prescribing in the Practice. You may receive a phone call from one of our Pharmacists to review your prescription requests or to carry out one of your annual medication reviews, please be assured the Pharmacy team work closely with the Doctors, Nurses and Admin team at Heileindi to ensure the best possible care is provided. Our Pharmacy team consists of Lyndsay Steel, Chris Woolham and Sylvia Robertson and they are all highly trained clinical Pharmacists with independent prescribing qualifications. 

Health Visitors

Telephone 01856 888115

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.

Attached Staff

Michele Deyell (f)

Michele is a Community Link Practitioner.  She supports patients to access non-medical services and activities available in the community to help improve their health and wellbeing.

Chris Ireland (m)

Advanced Physiotherapy Practitioners (APP)

The role of Advanced Physiotherapy Practitioners (APP) in Primary Care is to assess patients with soft tissue, muscle and joint pain and to decide on the most appropriate management pathway. APPs are physiotherapists with expertise in the assessment and management of Musculoskeletal (MSK) conditions.
Examples of what you can see an APP for are:
- All soft tissue injuries, sprains, strains or sports injuries
- Arthritis – any joint
- Possible problems with muscles, ligaments, tendons or bone, eg tennis elbow, carpal tunnel syndrome, ankle sprains
- Spinal pain including lower back pain, mid-back pain and neck pain
- Spinal-related pain in arms or legs, including nerve symptoms, eg pins and needles or numbness
- Post-orthopaedic surgery
Times when it is not appropriate to see an APP:
- If you are acutely unwell
- Children under 16
- Medical management of rheumatoid conditions
- Women’s health, antenatal and postnatal problems
- Medication reviews for non-MSK conditions
- Neurological and respiratory conditions
- Headaches
- Acute mental health crises
Chris works at Heilendi on a Monday and you can book an appointment with him by calling 888270.
Graeme Bartlett (m)

Primary Care Mental Health Nurse

Registered Mental Health Nurse – BN - Mental Health Nursing

The role of Primary Care Mental Health Nurse is an exciting new addition to the Primary Care multidisciplinary team, which has been growing over the recent months. The purpose of this role is to allow access to specialist mental health support and treatment direct from the local GP practices. By intervening earlier, we hope to improve outcomes for patients and in some cases more severe mental health difficulties may be avoided.

The main focus of the Primary Care Mental Health Nurse position is:

    • To promote positive mental health and wellbeing for all.
    • To provide information, guidance, support and access to treatments for mild to moderate mental health conditions such as anxiety and low mood.
    • To provide specialist community based mental health support for individuals in crisis.
    • To work as part of a wider multidisciplinary team to support our local community.

Patients may be referred to this service after being reviewed by their GP or other specialist service. Patients who feel they may benefit from this service can also book an appointment by contacting Heilendi on 888270. Please note, for those patients who are currently receiving treatment from the Community Mental Health Team, Children and Adolescent Mental Health Service, Psychiatry or Psychology, we would ask that any queries be referred to them in the first instance.

Graeme works at Heilendi on Tuesday & Thursday Mornings.

Heilendi practice believes that working closely with an extended team of health professionals will allow us to deliver the best care to our patients.  This team comprises many other professionals employed by NHS Orkney and includes:

Heilendi Community Nurses telephone 01856 888191

Dounby District Nurses telephone 01856 771540

The Heilendi & Dounby teams cover the Heilendi practice area. The community nurses work very closely with the GPs to provide care to individuals in their own homes and in residential homes.


Shapinsay Nurse Practitioners telephone 01856 711348


North Ronaldsay Nurse Practitioners telephone 01857 633226


Mental Health Team telephone 01856 888280

The team provides care for individuals with mental health problems, alcohol and drug addiction.  There is also a specialist team which deals with dementia and other mental health problems, such as depression, for those over 65.


Macmillan Team telephone 01856 888249

The Macmillan team help care for patients with cancer and other serious illnesses in the hospital and the community.  As well as providing terminal care they are also experts in the treatment of cancer, pain and symptom control. All of the Heilendi GPs work with the team at Macmillan House to provide care both on an inpatient and outpatient basis.


Maternity Services telephone 01856 888238

The Midwives and staff of the Balfour Hospital Maternity Unit provide care for women during pregnancy. Appointments can be made with the maternity unit on 888238.

We also work closely with other health care professionals including dietitians, physiotherapists, occupational therapists and speech & language therapists.  With the patient’s consent, we also work alongside Social Services and voluntary organisations.

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