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Welcome to the Heilendi Practice Website

We hope you will quickly benefit from a user friendly layout and a wealth of information about our Practice. This website is for both existing patients and those considering registering with us. It has been developed to provide useful information about our Practice and the healthcare services we offer at Heilendi Practice, Shapinsay Surgery and North Ronaldsay. 

Please click on  the 'Latest News' link above where you will find more information on our patient services, newsletter and patient information updates. 

 Facebook Visit us on Facebook

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HEILENDI UPDATE

We appreciate that many people may not understand why things haven’t gone back to “normal” in GP surgeries following the easing of restrictions. We also understand that this can be very confusing and frustrating when trying to book an appointment so we’ve tried to answer some of the most commonly asked questions below to help keep everyone informed.

Why can’t I book a GP appointment face to face like I used to?

At Heilendi we have been seeing patients face to face throughout the pandemic. In fact, over 50% of GP appointments each week are still face to face. A proportion of our face to face GP appointments can now be directly booked by phoning reception. Telephone and video consultations continue to be offered too. Many problems can be safely and effectively dealt with over the phone so we would encourage this option to be used if appropriate. If you have a telephone consultation and your GP decides you need to come in for an examination or further tests, this will be arranged.

We cannot release all of our GP appointments as open access face to face appointments. The reason for this is as follows -

1. We have 6 healthcare professionals consulting simultaneously and if they all had patients in the waiting area (along with patients from the following appointments if overrunning) then we would not be able to safely maintain social distancing (despite social distancing being removed in many public settings it is still a requirement in healthcare settings). We often have the most vulnerable members of our community in the waiting area. We have a duty to ensure their risk is minimised and part of that is by ensuring the waiting room is as safe as possible.

2. The demand for GP appointments has risen significantly over recent months to years. This is due to a combination of factors: people are living longer and therefore there are a higher number of elderly patients with more complex healthcare needs; GPs are now assessing and managing patients with suspected and confirmed COVID; there is sadly also a significant indirect impact of the pandemic with longer waiting lists in hospitals and patients presenting later with problems, both increasing the demand for GP appointments.

3. Infection control and cleaning measures also mean face to face appointments are slightly longer which means GPs and nurses can see less patients face to face per hour.

4. Alongside the increasing demand there are less GPs nationally than there were 10 years ago so finding locum or relief cover is very challenging.

If we returned to the old system of all bookable face to face appointments it would mean that those patients who need a face to face appointment most may not be seen. We must therefore adapt the way we work to meet increasing demand, manage a limited resource, and keep everyone as safe and well as possible.

Why does the receptionist ask me for a brief description of the problem at booking?

Our experienced administration team ask this so that they can ensure you are seeing the right healthcare professional (HCP) at the right time. We are very lucky to have a great team of HCPs at Heilendi including pharmacists, a physiotherapist, a mental health nurse, a community link worker and our experienced nursing team. These individuals are highly skilled and knowledgeable in their area of expertise. Often it would be more appropriate and better for you to be seen by another member of the wider team. Our reception team ask so that your healthcare needs can be met in the best way for you and prevent any delays in your care. GP appointments can then be reserved for those who need them most (which may in the future be you or a family member).

How do I book an appointment at Heilendi?

Please call Heilendi on 888270 to book an appointment with a GP, ANP, Practice Nurse or HCP. You will be asked for a brief description of the problem and then be offered the most appropriate type of appointment. This appointment may be face to face, a telephone consultation or a video consultation. 

Our online booking system is currently unavailable as we continue to deal with the Covid-19 pandemic. This is because we need to ensure our patients are accessing the correct type of appointment and this facility is not available online. Once the online booking system is back up and running again we will advertise this on our Facebook page and website.

How do I order a prescription from Heilendi?

We ask that our patients either use our online prescription service (Patient Services) or call us on 888270 to order their prescriptions. Our online service is free to join and can be accessed 24/7. If you would like to sign up for this please visit our website (www.heiendipractice.co.uk), go to prescriptions and then select online service or call us on 888270 and ask for a patient services registration form.

Why do I have to wait so long for a routine GP appointment?

We try to keep the waiting time for a routine GP appointment as short as possible. We are usually very lucky that this is within a week. The total number of appointments available each week is no less now than it was before the pandemic. However, the demand for appointments has risen and therefore at times there may be a longer wait for a routine appointment. If you feel your problem cannot wait until the next routine appointment you can discuss your problem with the Duty Doctor who is available every day and they will see you if it is required.

Do I have to wear a mask/face covering at Heilendi?

Yes, we ask that all of our patients wear a face mask when attending the Practice, unless they are exempt.

In summary, Heilendi (and most GP surgeries up and down the country) are busier than ever before. Increasing demand, with many patients presenting with more complex medical problems, means that we have to adapt the way that we work. Our priority is to provide the very best care for you and your loved ones. As always we still encourage you to contact us if you do have a health problem and don’t delay doing so because of these changes. We would also like to remind all our patients about our zero tolerance approach to any form of verbal abuse to staff. We do appreciate how understanding and patient the majority of our patients have been during a very difficult 18 months and hope this additional information has helped everyone understand why these changes have been made.

 

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FLU VACCINATIONS

Please visit the link below for information on this years flu vaccine campaign -

https://www.ohb.scot.nhs.uk/news/flu-vaccinations-update-17-september-2021 

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HOW TO ACCESS YOUR COVID VACCINATION RECORD

All Covid vaccinations given in Scotland have been recorded in the National Clinical Data Store (NCDS); your vaccination certificate is created using this information. You can access your record of vaccines given in Scotland via this link:

NHS Inform

Please read all of the information on this page carefully. Most people in Orkney will not have received a username because NHS Orkney did not use the National Vaccination Scheduling System (NVSS) to send out letters. Click on the link ‘request a copy of your vaccination status’ to log in and for those who do not have a username, click on ‘recover username’ and fill in your details. 

If you still cannot access your record, or if you prefer to phone, then please phone the helpline as above on 0808 196 8565. They will be able to issue your certificate to you. 

If you have tried NHS Inform and the national helpline and are still unable to access your Covid vaccination record, please contact NHS Orkney via ork.covidvaccination@nhs.scot, providing your full name, date of birth, address, and the dates and venues of your Covid vaccinations, and they will do their best to assist in resolving this for you.

Do not contact Heilendi Practice about your coronavirus vaccination status. GP's cannot provide letters showing your coronavirus vaccination status.

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NEW SERVICES 

Advanced Physiotherapy Practitioners (APP)
We would like to welcome Chris Ireland to our team as our APP. The role of APPs in Primary Care is to assess patients with soft tissue, muscle and joint pain and to decide on the most appropriate management pathway. APPs are physiotherapists with expertise in the assessment and management of Musculoskeletal (MSK) conditions.
Examples of what you can see an APP for are:
- All soft tissue injuries, sprains, strains or sports injuries
 - Arthritis – any joint
- Possible problems with muscles, ligaments, tendons or bone, eg tennis elbow, carpal tunnel syndrome, ankle sprains
- Spinal pain including lower back pain, mid-back pain and neck pain
- Spinal-related pain in arms or legs, including nerve symptoms, eg pins and needles or numbness
- Post-orthopaedic surgery
Times when it is not appropriate to see an APP:
 - If you are acutely unwell
 - Children under 16
- Medical management of rheumatoid conditions
- Women’s health, antenatal and postnatal problems
- Medication reviews for non-MSK conditions
- Neurological and respiratory conditions
- Headaches
- Acute mental health crises

 Chris works at Heilendi on a Monday and you can book an appointment with him by calling 888270.

Primary Care Mental Health Nurse

We would like to welcome Graeme Bartlett to our team as our Primary Care Mental Health Nurse. 

The role of Primary Care Mental Health Nurse is an exciting new addition to the Primary Care multidisciplinary team, which has been growing over the recent months. The purpose of this role is to allow access to specialist mental health support and treatment direct from the local GP practices. By intervening earlier, we hope to improve outcomes for patients and in some cases more severe mental health difficulties may be avoided.

The main focus of the Primary Care Mental Health Nurse position is:

- To promote positive mental health and wellbeing for all.

- To provide information, guidance, support and access to treatments for mild to moderate mental health conditions such as anxiety and low mood.

- To provide specialist community based mental health support for individuals in crisis.

- To work as part of a wider multidisciplinary team to support our local community.

Patients may be referred to this service after being reviewed by their GP or other specialist service. Patients who feel they may benefit from this service may also book an appointment by contacting Heilendi on 888270. Please note, for those patients who are currently receiving treatment from the Community Mental Health Team, Children and Adolescent Mental Health Service, Psychiatry or Psychology, we would ask that any queries be referred to them in the first instance.

Graeme works at Heilendi on Tuesday & Thursday Mornings.

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We will be closed on the following Public Holidays in 2021/22:

Monday 27th December 2021

Tuesday 28th December 2021

Monday 3rd January 2022

Tuesday 4th January 2022

If you need to see a Dr during that time please phone NHS24 on 111 or if it is an emergency phone 999.  If you have run out of medication which is on your repeat list then contact your normal pharmacy and ask for an emergency supply.   

We will be closed for training on the following Wednesday afternoons in 2020/21 from 13.00:

TBC

If you need to see a Dr during that time please phone NHS24 on 111 or if it is an emergency phone 999.  If you have run out of medication which is on your repeat list then contact your normal pharmacy and ask for an emergency supply.  


(Site updated 19/11/2021)
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