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Welcome to the Heilendi Practice Website

We hope you will quickly benefit from a user friendly layout and a wealth of information about our Practice. This website is for both existing patients and those considering registering with us. It has been developed to provide useful information about our Practice and the healthcare services we offer at Heilendi Practice, Shapinsay Surgery and North Ronaldsay. 

Please click on  the 'Latest News' link above where you will find more information on our patient services, newsletter and patient information updates. 

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Please visit the link below for information on this years flu vaccine campaign - 



All Covid vaccinations given in Scotland have been recorded in the National Clinical Data Store (NCDS); your vaccination certificate is created using this information. You can access your record of vaccines given in Scotland via this link:

NHS Inform

Please read all of the information on this page carefully. Most people in Orkney will not have received a username because NHS Orkney did not use the National Vaccination Scheduling System (NVSS) to send out letters. Click on the link ‘request a copy of your vaccination status’ to log in and for those who do not have a username, click on ‘recover username’ and fill in your details. 

If you still cannot access your record, or if you prefer to phone, then please phone the helpline as above on 0808 196 8565. They will be able to issue your certificate to you. 

If you have tried NHS Inform and the national helpline and are still unable to access your Covid vaccination record, please contact NHS Orkney via, providing your full name, date of birth, address, and the dates and venues of your Covid vaccinations, and they will do their best to assist in resolving this for you.

Do not contact Heilendi Practice about your coronavirus vaccination status. GP's cannot provide letters showing your coronavirus vaccination status.



From the beginning of August we will be resuming our evening clinics at the Practice. They will be held on alternate Tuesdays and Thursdays every week, from 17.30-18.30. To book an appointment please call 01856 888270. Thank you your understanding regarding the multiple changes we have made during the Covid-19 pandemic.  



Advanced Physiotherapy Practitioners (APP)
We would like to welcome Chris Ireland to our team as our APP. The role of APPs in Primary Care is to assess patients with soft tissue, muscle and joint pain and to decide on the most appropriate management pathway. APPs are physiotherapists with expertise in the assessment and management of Musculoskeletal (MSK) conditions.
Examples of what you can see an APP for are:
- All soft tissue injuries, sprains, strains or sports injuries
 - Arthritis – any joint
- Possible problems with muscles, ligaments, tendons or bone, eg tennis elbow, carpal tunnel syndrome, ankle sprains
- Spinal pain including lower back pain, mid-back pain and neck pain
- Spinal-related pain in arms or legs, including nerve symptoms, eg pins and needles or numbness
- Post-orthopaedic surgery
Times when it is not appropriate to see an APP:
 - If you are acutely unwell
 - Children under 16
- Medical management of rheumatoid conditions
- Women’s health, antenatal and postnatal problems
- Medication reviews for non-MSK conditions
- Neurological and respiratory conditions
- Headaches
- Acute mental health crises

 Chris works at Heilendi on a Monday and you can book an appointment with him by calling 888270.

Primary Care Mental Health Nurse

We would like to welcome Graeme Bartlett to our team as our Primary Care Mental Health Nurse. 

The role of Primary Care Mental Health Nurse is an exciting new addition to the Primary Care multidisciplinary team, which has been growing over the recent months. The purpose of this role is to allow access to specialist mental health support and treatment direct from the local GP practices. By intervening earlier, we hope to improve outcomes for patients and in some cases more severe mental health difficulties may be avoided.

The main focus of the Primary Care Mental Health Nurse position is:

- To promote positive mental health and wellbeing for all.

- To provide information, guidance, support and access to treatments for mild to moderate mental health conditions such as anxiety and low mood.

- To provide specialist community based mental health support for individuals in crisis.

- To work as part of a wider multidisciplinary team to support our local community.

Patients may be referred to this service after being reviewed by their GP or other specialist service. Patients who feel they may benefit from this service may also book an appointment by contacting Heilendi on 888270. Please note, for those patients who are currently receiving treatment from the Community Mental Health Team, Children and Adolescent Mental Health Service, Psychiatry or Psychology, we would ask that any queries be referred to them in the first instance.

Graeme works at Heilendi on Tuesday & Thursday Mornings.



We would like to remind our patients that we still want you to contact us if you or your family have any symptoms you are worried about. In the first instance we will arrange a telephone appointment for you and your GP may then arrange a face to face appointment if this is required. We are also continuing to use Attend Anywhere should a video consultation be appropriate. 

If you do visit the surgery you will see we continue to have measures in place to maintain social distancing. Our clinical staff will now be wearing plastic aprons, gloves and a face mask for all appointments. It is not essential for you to wear a face mask to your appointment. 

We continue to ask everyone to phone us with prescription requests or use the online ordering system. Please do not drop anything off at reception unless we have asked you to do so. 

We tHank you again for your ongoing co-operation with these changes. If you have any questions or concerns please do not hesitate to call us on 888270. 



We are taking measures to safeguard our patients and reduce any potential spread of the coronavirus (also known as COVID-19). We also want to ensure our staff are protected as much as possible so we are able to continue to care for our patients.

From Monday 16th March all of our GP appointments will be carried out over the telephone in the first instance. If you are then required to be examined this will be arranged by your GP. Nurse appointments will continue as planned (unless it can be done over the telephone) but we will contact you beforehand to ensure you do not have symptoms of COVID-19.

If you are invited to attend the practice we are asking patients to limit the amount of time they spend at the surgery as much as possible. Therefore we are advising patients not to arrive early for their appointments, only bring someone with you if you need help, and children should only attend with one adult and no siblings.

All prescription requests should be done over the telephone. Any sick notes or letters will be posted out to patients and should not be collected at the practice.

We would like to thank patients for cooperating with us during these uncertain times as we all have a vital role in preventing the spread of this virus.


We will be closed on the following Public Holidays in 2021/22:

Monday 16th August 2021

Monday 27th September 2021

Monday 27th December 2021

Tuesday 28th December 2021

Monday 3rd January 2022

Tuesday 4th January 2022

If you need to see a Dr during that time please phone NHS24 on 111 or if it is an emergency phone 999.  If you have run out of medication which is on your repeat list then contact your normal pharmacy and ask for an emergency supply.   

We will be closed for training on the following Wednesday afternoons in 2020/21 from 13.00:


If you need to see a Dr during that time please phone NHS24 on 111 or if it is an emergency phone 999.  If you have run out of medication which is on your repeat list then contact your normal pharmacy and ask for an emergency supply.  

(Site updated 28/09/2021)
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