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Appointments

If you require a GP or Nurse Appointment please call the practice on 01856 888270.

  • For GP appointments we now operate a triage model for all routine appointment requests.
  • If you require a GP appointment please call reception between 08:30-12:30 Monday to Friday.
  • You will be asked to leave your details along with a brief description of your problem (this is important to allow the medical team to prioritise clinical urgency throughout the day).
  • A GP will call you back to discuss your problem in more detail and if a face to face appointment is required we aim to see you later the same day.
  • Any urgent medical problems that arise after 12:30 and cannot wait until the following day will still be dealt with by the Duty Doctor.

If you wish to see a specific doctor you may need to wait longer for an appointment. If you wish to see a particular doctor, please make this clear when you call.

Home Visits

All requests for home visits should be made before 10:00am, whenever possible.

The duty GP will usually telephone before arranging to visit a patient at home. The GP will discuss the main problems briefly and together with the patient or their carer will decide how best to provide the most appropriate care. This may involve a visit from one of our Community nurses.

If at all possible we would prefer to see you at the practice, as here we have better facilities for examination and treatment. It also allows for a more efficient use of GP time. If we ask you to come to the practice we will ensure you are seen promptly.

Minor Injuries

At Heilendi Practice, our Clinical staff deal with Minor Injuries; so instead of going to A&E for Minor Injuries you can be seen at the Practice for:

✅ Sprains and strains.

✅ Wound infections.

✅ Minor burns and scalds.

✅ Minor head injuries.

✅ Insect and animal bites.

✅ Minor injuries to the back, shoulder and chest.

 If you have a minor injury and are in any doubt whether a member of our clinical staff can treat you please get in contact with the Practice and one of our Doctors can give you verbal advice.

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